tenwin Privacy Policy

tenwin ("we", "us", "our") operates the online cricket betting and casino platform accessible at tenwin.pro. We are committed to protecting the personal information of all players who register, deposit, bet, or otherwise interact with our platform.

This Privacy Policy explains in clear terms what personal data tenwin collects from you, the purposes for which we process that data, the legal grounds on which we rely, your rights as a data subject, and how to exercise those rights. This Policy applies to all users of the tenwin platform, including Pakistani players accessing our cricket sportsbook, PSL betting markets, live casino, slot games, and all other tenwin services.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are published on the tenwin platform.

For the purposes of applicable data protection law, tenwin is the data controller responsible for your personal data collected through the tenwin.pro platform. As data controller, tenwin determines the purposes and means of processing your personal information.

If you have any questions about this Privacy Policy or wish to exercise any of your data rights, you may contact us at:

• Email: [email protected]
• Subject Line: Privacy / Data Subject Request
• Response Time: Within 30 calendar days of receipt

tenwin collects the following categories of personal data from its players:

Identity & Verification Data

Full legal name, date of birth, nationality, Pakistani CNIC number or passport number, and copies of identity documents submitted during KYC verification. This data is required to verify your age (21+) and identity in accordance with our licensing obligations.

Contact Data

Email address, Pakistani mobile phone number (including numbers registered to JazzCash or EasyPaisa), and city or region of residence. We use this data to communicate with you about your account, transactions, security alerts, and platform updates.

Financial & Transaction Data

Payment method details including JazzCash wallet reference, EasyPaisa account number, HBL or UBL bank account details (where provided), Raast ID, and records of all deposits, withdrawals, and bonus transactions. Full card numbers are never stored by tenwin — card payments are processed via certified third-party payment gateways.

Technical & Device Data

IP address, device identifier, browser type and version, operating system, screen resolution, and session timestamps. This data is collected automatically when you access the tenwin platform and is used for security monitoring, fraud detection, and service improvement.

Behavioural & Usage Data

Pages visited on tenwin, games played, bet amounts and types, session duration, features used, and navigation paths through the platform. This data supports responsible gaming monitoring, personalisation of your tenwin experience, and analytics.

Communications Data

Records of all communications between you and tenwin's support team, including live chat transcripts and email correspondence. These records are retained for quality assurance, training, and dispute resolution purposes.

tenwin collects personal data through the following channels:

• Direct provision by you: When you register a tenwin account, complete KYC verification, make a deposit or withdrawal, contact customer support, or opt in to a promotional offer;
• Automated technologies: Cookies, server logs, and analytics tools that collect technical and usage data automatically as you navigate the tenwin platform;
• Payment processors: Transaction confirmation data received from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, and card payment gateways following a successful deposit or withdrawal;
• Identity verification partners: Third-party KYC service providers may return verified identity status data to tenwin following document checks;
• Fraud prevention services: Risk signals and device fingerprint data from fraud detection partners used to protect the integrity of the tenwin platform.

tenwin processes your personal data for the following specific purposes:

1. Account creation and management: To register your tenwin account, authenticate your identity, and manage your player profile;
2. Age and identity verification: To confirm that you are 21 or older and to verify your identity as required by our gaming license;
3. Transaction processing: To process your PKR deposits and withdrawals via JazzCash, EasyPaisa, and other supported payment methods;
4. Platform delivery: To provide access to cricket betting, PSL markets, live casino games, slots, and all other tenwin services;
5. Security and fraud prevention: To detect and prevent unauthorised access, account fraud, bonus abuse, money laundering, and match-fixing related activity;
6. Regulatory compliance: To meet our obligations under applicable anti-money laundering (AML), know-your-customer (KYC), and gaming license requirements;
7. Responsible gaming: To monitor player behaviour for signs of problem gambling and to administer self-exclusion, cooling-off, and deposit limit requests;
8. Customer support: To respond to your queries, process complaints, and resolve disputes;
9. Marketing (where consented): To send you promotional offers, PSL season bonuses, World Cup promotions, and tenwin news where you have opted in to receive such communications;
10. Platform improvement: To analyse usage patterns and improve the performance, usability, and content of the tenwin platform.

tenwin does not sell your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment service providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, and card payment gateways require transaction-level data to process deposits and withdrawals;
• KYC and identity verification providers: Third-party verification services that assist tenwin in validating player identity documents and age in compliance with our licensing requirements;
• Fraud prevention and AML partners: Services that provide risk scoring, device intelligence, and transaction monitoring to protect the platform from fraud and financial crime;
• Game content providers: Third-party game studios — including live casino providers such as Ezugi — may receive limited session-level data as required to deliver their games within the tenwin platform;
• IT and hosting providers: Cloud infrastructure and cybersecurity providers who process data on tenwin's behalf under strict data processing agreements;
• Regulatory and law enforcement authorities: Where tenwin is legally required to disclose information pursuant to a court order, regulatory request, or applicable law, we will comply with such obligations.

The tenwin platform uses cookies and similar tracking technologies to operate core platform functions, enhance your experience, and collect analytics data. The following types of cookies are used:

Strictly Necessary Cookies

These cookies are required for the tenwin platform to function. They enable session management, authentication, security features, and core betting functionality. These cookies cannot be disabled without impairing your ability to use the platform.

Analytics Cookies

We use analytics tools to understand how players navigate the tenwin platform — which pages are visited most, how long sessions last, and where players encounter difficulties. This data is aggregated and anonymised wherever possible.

Preference Cookies

These cookies remember your language preference, display settings, and other platform customisations so that your tenwin experience is consistent across sessions.

Marketing Cookies

Where you have consented to receive marketing communications, cookies may be used to track which tenwin promotions you have viewed or interacted with, in order to make future offers more relevant to your interests.

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the availability or functionality of some tenwin platform features.

tenwin retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention guidelines:

• Account data: Retained for the duration of your account and for a minimum of 5 years following account closure, in line with AML and gaming license record-keeping obligations;
• Transaction records: Retained for a minimum of 5 years in accordance with financial record-keeping requirements;
• KYC documents: Retained for the period required by applicable licensing and AML regulations, typically 5–7 years;
• Support communications: Retained for up to 3 years following the closure of each support case;
• Marketing preferences: Retained until you withdraw your consent or for a maximum of 3 years from the date of last interaction, whichever comes first;
• Technical logs: Retained for up to 12 months for security and fraud prevention purposes, then deleted or anonymised.

tenwin employs a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration:

• All data in transit between your device and tenwin servers is encrypted using TLS 1.2 or higher;
• Sensitive data at rest — including identity documents and financial records — is encrypted using AES-256 encryption;
• Access to personal data within tenwin is restricted on a role-based, need-to-know basis with multi-factor authentication required for all administrative access;
• Regular penetration testing and security audits are conducted on the tenwin platform infrastructure;
• Intrusion detection systems monitor platform traffic continuously for anomalous activity;
• Staff who handle personal data receive regular data protection and security training.

While tenwin implements industry-standard security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own tenwin account credentials.

As a tenwin player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Subject Request":

• Right of Access: You may request a copy of the personal data tenwin holds about you, together with information about how it is processed;
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold;
• Right to Erasure: In certain circumstances you may request deletion of your personal data. Please note that this right is subject to our legal and regulatory retention obligations — we may be required to retain certain data even after account closure;
• Right to Restrict Processing: You may request that tenwin restricts processing of your data in certain circumstances, for example while a correction request is being assessed;
• Right to Data Portability: Where processing is based on your consent or on contract performance, you may request that we provide your data in a structured, commonly used format;
• Right to Object: You may object to processing based on legitimate interests, including profiling for responsible gaming monitoring purposes, subject to our overriding obligations;
• Right to Withdraw Consent: Where processing is based solely on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

tenwin will respond to all verified data subject requests within 30 calendar days. In complex cases this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it.

With your explicit consent, tenwin may send you promotional communications including PSL match-day bonuses, World Cup free bet offers, welcome bonus reminders, and tenwin Casino promotions via email and SMS to your registered Pakistani mobile number.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in any tenwin marketing email;
• Updating your communication preferences in your tenwin account settings;
• Contacting tenwin support at [email protected] with the subject "Unsubscribe".

Opting out of marketing communications will not affect your ability to receive service-critical messages such as deposit confirmations, withdrawal notifications, account security alerts, or KYC verification requests.

The tenwin platform is strictly for adults aged 21 years and above. tenwin does not knowingly collect personal data from individuals under the age of 21. If you believe that a minor has registered an account on tenwin or provided us with personal data, please notify us immediately at [email protected]. Upon confirmation, we will promptly close the account and delete all associated personal data.

Age verification is a mandatory step in the tenwin registration and KYC process. Any account found to be held by a person under 21 will be suspended immediately, all funds will be returned where legally permissible, and the matter may be referred to relevant authorities.

tenwin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing activities, applicable law, or our platform services. When a material change is made, we will post the revised Policy on the tenwin platform with an updated effective date and, where appropriate, notify registered players by email.

We encourage all tenwin players to review this Privacy Policy periodically. Your continued use of the tenwin platform following publication of an updated Policy constitutes your acceptance of the changes.

If you have any questions, concerns, or requests relating to this Privacy Policy or tenwin's handling of your personal data, please reach out to our dedicated support team using the details below. We take all privacy-related enquiries seriously and aim to resolve them promptly and transparently.

• Email: [email protected]
• Subject Line: Privacy Policy Enquiry / Data Subject Request
• Response Time: Within 30 calendar days for formal data subject requests; within 5 business days for general enquiries
• Support Hours: 24 hours a day, 7 days a week

For responsible gaming-related requests — including self-exclusion, deposit limit changes, or cooling-off periods — please visit the Responsible Gaming page for dedicated tools and guidance.